Terms and Conditions
Terms and Conditions, Shipping & Returns
We specialise in crafts and artwork handmade in the UK. Due to the nature of hand crafted work, colours and sizes can vary slightly from the photographs. Please call us or email us on 01564 898181 / firstname.lastname@example.org if you would like to see more photos of a particular piece of work before you decide. All prices are in pounds sterling.
Cancelling an Order
If you wish to cancel an order please email us as soon as possible at email@example.com. If we have already posted the item you will need to follow the directions below and return the item to us.
We are sure that you will be delighted with your purchase. However, should you wish to return an item, please get in touch and let us know your name, phone number, invoice number and reason for wanting to return the item. Please wrap the item very securely, if possible in the original packaging, and return the parcel to:
The Carthorse Stable
Yew Tree Shopping Village
Henley in Arden
Warwickshire, B95 6BY.
Once it has been returned in perfect condition within 28 days, we will then arrange an exchange, credit note or refund. Please understand that we are unable to pay for any postage charges – either the postage cost of sending it to you or your cost of returning it to us.
Keep the postage receipt in case of any loss or damage in transit. We cannot accept liability for lost or damaged items that you have posted back to us. If the product has not been returned to us in a fully saleable condition, we reserve the right to refuse a refund or replacement of the item.
For hygiene reasons we are unable to accept returns on earrings, soaps.
It can take up to 3 working days before your order is dispatched. If you need your order by a specific date please contact us before ordering and we will let you know if this is possible.
Given the current COVID-19 situation we cannot be held responsible for delays in postage that go through the regular courier and postage network within the UK. You may experience a delay in delivery of your items that is out of our control.
We will endeavour to ship your goods as soon and as reasonably safe as possible to the best of our ability.
We aim to use as much recycled material as possible in our packaging however this is not always possible. We do TRY though.
If you are not in to take delivery of your parcel, it is your responsibility to arrange a redelivery with the postal service used. If you do not arrange a redelivery or collect the parcel from the depot, and it is returned to us, then we will have to charge you to ship it out again.
Orders are sent with a variety of couriers and postage companies. 3 – 7 working days is usual delivery time to be expected with a standard delivery, to arrive once it has been sent. In rare cases it can take a bit longer, especially during busy times of year. If your order hasn’t arrived within 10 days please get in touch.
Packaging & Breakages
We endeavour to reuse and recycle packaging materials wherever possible.
In the unlikely event that your order does arrive damaged or has a fault, please contact us immediately, so that we can arrange an exchange. Please do not throw the item away. Keep it in its packaging and inform us of the problem within 7 days of receiving the goods, otherwise we cannot be held responsible for damage that has occurred.